SpeedPAK & eBay Orders & Deliveries

Speedpak CLG has operated its Speedpak Contract Services contract packing and fulfilment business in Dublin, Ireland since its foundation in 1995.

Since April 2018, we have been receiving large numbers of enquiries on a daily basis, from eBay customers who have had their orders shipped using an eBay-backed, China-based courier service called SpeedPAK, which was set up around that time.

Please note that we are in no way connected to or affiliated with eBay or their Chinese carrier SpeedPAK and we do not undertake any services for either.

We have contacted eBay regarding thousands of complaints regarding missing or undelivered parcels. While they are addressing this issue, they have asked us to inform their customers:

(i) to contact their seller concerning any tracking/address issues or

(ii) to open a claim on Ebay for ‘Item Not Received’ if it is past the estimated delivery date for the order, and to communicate with their seller this way. Information on opening an ‘Item Not Received’ case can be found at https://pages.ebay.co.uk/ebay-money-back-guarantee/how-to-help.html

We have also discovered the following link that may be of help to you: http://parcelsapp.com/en/carriers/speedpak

We hope you have the opportunity to resolve your issue with eBay and their fulfilment carrier.

[Updated 12th January 2020]